From past experience I have found that a lot of recruiters don't spend much time with each candidate and I feel that resume service providers also do the same, they quickly move from one candidate/customer to the next. However, I was pleasantly surprised when I received a call back from Bruce after I reached his voicemail. I engaged Bruce to help me with my resume and found him to be extremely helpful as he took the time to explain exactly what 'Format My Resume' would provide. He also took the time to explain the changes and why they were made, over the phone. Additionally, I was also given some honest and constructive feedback on what recruiters look for as Bruce himself being a recruiter was able to do this with his 'recruiter hat' on. I strongly believe in building relationships, customer service and human experience, and I could see these come through from the very beginning. Thanks again Bruce, you have been a pleasure to work with and I wouldn't hesitate to recommend your services!